Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How can I determine my correct ring size?
We provide a comprehensive size guide on each product page. For the most accurate measurement, we recommend visiting a Repossi boutique or using a professional ring sizer to ensure a perfect fit for our unique architectural designs.
What are your shipping methods and delivery times?
We offer secure, insured international shipping via premium carriers. Standard delivery typically takes 3-5 business days, while custom or made-to-order pieces may require additional lead time as specified at checkout.
What is your return and exchange policy?
You may return or exchange your purchase within 14 days of delivery, provided the item is in its original, unworn condition with all security tags and packaging intact. Please note that personalized or engraved items are final sale.
Are Repossi diamonds ethically sourced?
Yes, Repossi is committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, ensuring the highest standards of social and environmental responsibility.
Do you offer professional cleaning and maintenance?
To maintain the brilliance of your jewelry, we offer professional cleaning, polishing, and stone-setting checks. We recommend bringing your pieces to an authorized boutique once a year for a complimentary inspection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-value transactions. All payments are processed through a secure, encrypted system to protect your financial data.